Showing Some Respect for Virtual Assistants

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Absence {distance} makes the heart grow fonder— except apparently in the case of Virtual Assistants from what I read in one social media group’s postings recently. Out of sight and out of mind. Check this out for yourself and tell me if Virtual Assistants in this thread are being treated less like fellow entrepreneurs and more like commodities (I deleted pictures and names of the commenters because I did not secure permission to quote them).

Doctor’s note? Time-waster? Corpo-rats? Common excuse? Needing to go to the hospital is cause for being fired? I found that very harsh. Especially considering some people who leave the corporate world to start their own biz do so because of unsympathetic, unfeeling treatment from that corporate world when they had a personal situation interfere with work.

The question then is: Social Media Managers, when you get busy, where do you turn for help? Virtual Assistants! But, do you hire the services of a Virtual Assistant as an employee, or as a contractor? Consider this additional question, are you an employee of your small business client, or are you contractor?

For answers, I sought out the comments of Social Media Managers within Liz Benny’s “Social Media Monkey” closed page group. Their responses:

“Corpo-rats LOL love it ha-ha. Yes, def too harsh, she is not an employee, but a VA. So yeah, would not get rid of her, I would wish her a good recovery and then make contact again to move on together. You’ve got to be there for your team if you want them to be there for you!” — Federica Marchesini of MJ Social Party Ltd., based in Perth, and serving all of Australia.

Interesting approach. The SMM/VA relationship being less owner/employee and more of a team effort.

“That is tough. Sometimes life happens. Business owners forget that a VA is a contracted business owner – they are not an employee. Many VA’s can do lots of different tasks but they aren’t mind readers – two-way communication is the key.” — Sharon Baillie, speaking from first-hand knowledge as she operates both a social media agency Basically Social in New South Wales, Australia and a VA business Baillie Admin Services.

A virtual assistant (VA) handles daily clerical, scheduling, and technical portions of a business that need to be kept operating smoothly. Virtual assistants work remotely from locations of their own choosing, anywhere in the world.

“I agree with the third commenter in the initial post. I would make note and maybe consider this a potential warning sign, but also just proceed with caution going forward. I agree that these people are being overly harsh. If not three strikes before they’re out, I would hope for two! Things happen!” — Jacquelyn Gutc, of Magpie Media, serving the Detroit area and beyond.

Things happen. You have hired a human VA over a bot VA because you desire the human interaction, you want to set personal parameters based on how you operate your business and the services you offer, not factory default programming.

“I think they are being too hard on them. They are VA’s, they are not employees. My process when I hire a VA is this: I am very specific in the title of what the position is for and how much per hour. That helps eliminate people that are too expensive for my position. I hire one VA for each duty, so I don’t expect a VA to do everything. I am very specific with the description of background/experience I’m looking for and very detailed about the work and number of hours. I ask them to type a word, any word, like “apple” in the subject line to make sure they are reading everything. This eliminates 30-40% of people that respond.

I will usually look at 2-3 people I would hire and give them a short test to do something in the job description and then I judge how well they followed instructions, the quality of the work etc. When hired, I create a SOP or Standard Operating Procedure of the step by step job process. I also establish number of hours and when they will work those hours. If you do all of this, it helps you get a good fit. Things happen, so I would reach out and ask if everything is okay. I wouldn’t be harsh, and I would never ask for a doctor’s note. Just the way I work with VA’s.” Diane Leone of Leone Social, serving St. Augustine Beach, FL and beyond

And for a final word, an actual VA…….

“As a VA myself – I’m a business owner NOT an employee; if I was asked for a doctor’s note, that would be MY red flag to cut ties with that client. Having said that, I would let the client know if I wasn’t able to get their work done on schedule, I would reach out to another VA to help in the meantime until I was back on my feet. I have found that VA’s are a supportive group of people. You NEED to have emergency plans in place when you’re a business owner – not just a VA but for any business.

The only thing this person should be asking is if they are ok, and how long do they think they might be off for. If it’s an extended period then fine, look for another VA so you can meet your deadlines, but this illness may just be a one-off occurrence that just happens. Thank God, this guy is not a client of mine. His attitude is, quite frankly, appalling. Would he ask his accountant or lawyer for a doctor’s note? I’m betting he wouldn’t have the nerve. Pleased to see Anthony that you think these guys were being ‘unjustly’ harsh.”  Carolyn White, of Office Advantage, also serving Australia from New South Wales.

To be, or not to be a Virtual Assistant–that is the question:
Whether ’tis nobler in the mind to suffer
The slings and arrows of outrageous fortune (harsh clients) … or…

What do you think?

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One thought on “Showing Some Respect for Virtual Assistants

  1. Interesting article. As a long-term VA (over 23 years) I’ve never once had a client ask me for a sick certificate. pfft! I’m a business owner, not an employee. If my absence was going to be extended I would organise back up support from a fellow VA – that’s my role as the service supplier. However, if it was going to be only for a couple of days I would simply tell my client I’m not available and what my next available appointment time is. Not their business to know whether or not I’m going to be in hospital.

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