Dynamic partnerships await small business merchants (and their Social Media Managers) who venture beyond their front door and reach out to fellow merchants, be they competitors or not. Usually the driving force is not profit but to do something beneficial for the community. For in displaying a genuine give a damn attitude about their customers, so do these businesses develop a loyalty from those shoppers.
Take Salem, Ma for example. During October, everybody is knee deep in Halloween-based customers; but come January, they live or die on local patronage.
So, it comes as no surprise that when the call was issued for participants in the upcoming annual Salem Arts Festival Fashion Show, which in itself is a fundraiser for our Salem Arts Festival, the response from local biz was not “I can’t afford the time, or the money, or the merchandise.” It was more so “What do you need?”
I am lifting a paragraph from the Salem Main Streets blog (which I write, so I won’t have to worry about plagiarism…)
“The Fashion Show annually highlights a growing number of local boutiques – including Avalanche, Beach Bride Baubles, The Boutique, Curtsy, Emporium 32, J. Mode, Lifebridge’s Second Chance Thrift Shop, Modern Millie Vintage & Consignments, Ocean Chic Boutique & Waterbar, the Peabody Essex Museum Shop, re-find and re-find men’s, and RJ Coins & Jewelry, with professional stylist Lisa Ann Schraffa Santin on hand. Make up will be provided by the fabulous artists from Laura Lanes Skin Care, Rouge Cosmetics, Radiance Aveda, Arbonne by Roz, and Victoria Crisp, with hair styling by Bella Hair Studios and My Barber Shop.”
Those are a lot of stores, giving a lot of time, products, services, and employee hours for a fashion show where they aren’t making a dime. That day.
Take a look at the posted picture again. Where do you think those audience members will go when they need an outfit or accessories, a hair-do or makeup? The mall in another town? I think not.
Modern consumers are no longer blind sheep to be swayed by a clever TV ad. Savvy shoppers are adept at surfing the internet to look at small business Facebook, Twitter and Instagram accounts to see what’s hot and what’s not— and where they want to spend their loyalty to buy it.
By developing partnerships with “competitors” and other local biz, merchants can do more for the community— and themselves — than they could do alone.
I challenge your business, or clients (if you are a social media manager) to seek out or even initiate opportunities with fellow merchants to invest in your community’s social environment. The rewards are sufficient to be shared among many partners.
(Photo credit to Creative Salem)