Social Media Slice for Monday, August 13, 2018

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Responding to reviews, dealing with website security, and extra FB page authorizations head up today’s news.

SLICE is a M-F news digest targeted to assist Social Media Managers and Small Business Owners doing their own marketing.


MAIN SLICE

Reviews. Small biz love them. Small biz hate them. As a Social Media Manager your job is to get your clients to peacefully coexist with both the good and bad reviews. Here is a solid Monday Morning read on “responding.” More


SLICE SPECIAL OF THE DAY

Manage pages for clients that have large followings? Facebook is going to be asking you to go through an additional authorization process before it will allow you to post and manage your page. More


SLICE MOTIVATION

To get you started this week:


SLICE INGREDIENTS

Security at your website “ends” with an “s” as in “https.” Tips on improving website security for your client website. More


SLICE ON THE GO

Vegan, gluten-free meals are beginning to take off on airplane tray tables as options perceived as fresher, healthier and made with high-quality ingredients become more in demand. More


(Your thoughts are ALWAYS welcome. Turn this into a conversation either here or on my Twitter account @amssvs)

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Trump Tweet Tells Tale

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Sunday, August 5th, 2018 began fairly much the same as any other Sunday, post-2016 Presidential Election. President Donald Trump was spewing forth poorly written, poorly thought out tweets. And then came this.

Contradicting sworn testimony that the meeting had been about anything and everything but digging up dirt on Hilary Clinton, this tweet seems to be a desperate measure by Trump to throw his son under the bus (“meeting my wonderful son, Donald, had in Trump Tower”) and distancing himself from the brewing storm (“I did not know about it”).

Most experts seem to feel this meeting was a violation of 52 U.S.C. 30121, 36 U.S.C. 510 – Contributions and donations by foreign nationals. In other words, a criminal conspiracy with the Russians to interfere in our sovereign elections.

It will be interesting to see how official mouthpieces Sarah Huckabee Sanders (White House Press Secretary) and Kellyanne Conway (Counselor to the President) spin this on Monday.

Before that, consider what the New Yorker had to say in a well-written piece that put all the dominoes in a row.

It was possible, just days ago, to believe—with an abundance of generosity toward the President and his team—that the meeting was about adoption, went nowhere, and was overblown by the Administration’s enemies. No longer. The open questions are now far more narrow: Was this a case of successful or only attempted collusion? Is attempted collusion a crime? What legal and moral responsibilities did the President and his team have when they realized that the proposed collusion was underway when the D.N.C. e-mails were leaked and published? And, crucially, what did the President know before the election, after it, and when he instructed his son to lie?

The New Yorker article also makes comparisons to Richard Nixon’s fall from grace and eventual abdication of the office of the President. Nixon was a politician and a man of some degree of intelligence. He knew when it was time to give up. Trump has shown he is neither a statesman nor a politician, and remarkably lacking in intelligence (refer again to poorly composed tweets).

Unlike Nixon who in the end considered the harm he was causing the nation, Trump may only be concerned about his hide (refer to above tweet throwing Jr under the bus) and decide to fight it out.

But is President Donald Trump so delusional now that he thinks Robert Mueller as Special Counsel to Oversee Russia Probe does not read his tweets as well?

Reactions on Twitter.

Social Media Slice for Thursday, July 19, 2018

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Emoji, empathy and cyber security are all in the news this morning. SLICE is a M-F news digest targeted to assist Social Media Managers and Small Business Owners doing their own marketing.


MAIN SLICE

Emoji Marketing Makes Money. New study shows positive results to increasing usage and engagement. More


SLICE SPECIAL OF THE DAY

Empathy Marketing is a powerful B2C tool to motivate customers of small biz. But can it work for the less emotional B2B target niche? More...


SLICE MOTIVATION


SLICE INGREDIENTS

Video you are good at, but stretching your time? Not so good. How about if I share with you an article that explains how to repurpose one video into content that can populate your blog, podcast, and multiple social channels? More...


SLICE ON THE GO

Hello? Can you hear me now? Hope not!!! Connecting your computer to airport Wi-Fi networks could leave you wide open to cybersecurity issues. Which are the least safe airports, according to a new study? More


And… if you are looking for a marketing promotion for your small business today: UV Safety Awareness Month and Get to Know Your Customers Day

17 Visions of Tomorrow’s Social Media Landscape

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How can we possibly predict what the future will look like, so we can better prepare today for the realities of tomorrow? That is the question asked by Peter Kozodoy in a recent piece for Inc. Magazine. But it is an every day question posed by Social Media Managers, what with regular Facebook adjustments being constantly added or the constant one-upsmanship battle escalating between Instagram & Snapchat.

Kozodoy asked 17 of the world’s most prolific super-influencers for sage advice and prognostications; though varied there was one recurring theme. Catering to the consumer’s needs in the places that he or she expresses them will be the key to your client’s success in converting them into customers.

When I started this blog my message was that small businesses had to be on social media, because if they weren’t they could not hear the comments & complaints being transmitted by customers. Now just being “on” is not enough. You need to actively find where your customers are and engage them there on Facebook, Tumbler, Twitter, Snapchat, etc. Don’t expect them to come to your website or store on their own.

Point in fact:

Mobile phones, search, and social media have changed shopper paradigms forever. Today, shopper’s have unique paths to purchase tailored to their lifestyle. This has had a profound impact on how, when and where consumers engage with brands.” — Ted Rubin, Social Marketing Strategist, Acting CMO of Brand Innovators, and Co-Founder of Prevailing Path

Location, location, location:

Brands that will thrive in the future are those that are able to hyper-target their messaging based on identifiable social and geo-locational triggers using immersive marketing campaigns and augmented reality scenarios to engage and influence buying decisions.” — Douglas Idugboe, Co-Founder, Smedemy

Very interesting to see what “big names” like Mari Smith, Jeff Bullas and Jay Baer had to say. Their comments and Peter Kozodoy’s wrap-up conclusions are a good read for all Social Media Managers that want to put their clients ahead of the competition by already being today where the customers will be tomorrow.

Social Media By the Numbers at Enterprise Center

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One of the major problems that Social Media Managers have when dealing with their clients is the distorted levels of expectations about ROI (return on investment… of time and money) by the clients. Social Media is not an over night wonder pill. If only the merchants of Main Street USA could understand the statistics, or as we call them the analytics, by which SMM gauge progress, engagement, results, and forecast “their next move.”

We on the North Shore are fortunate to have an organization such as the Enterprise Center at Salem State University which plays a pivotal role in helping foster the growth of small business by offering an interactive speaker series, not by teachers but by individuals who are in the trenches living the subject matter everyday. Case in point, this Tuesday I attended a session driven by Justin Miller on Understanding Social Media Analytics.

Miller, the guiding force behind the dynamic InnoNorth community start up, brought his expertise to a packed room of the curious and functioning business owners who want to understand social media from the numbers angle.

Miller was ready from the start to give everyone pause:

“Understanding your social media analytics is essential for businesses today, but it isn’t easy when no two platforms are measured in the same way.

There’s a difference between knowing what metrics mean and knowing which metrics are meaningful.”

I won’t go into the class particulars; Miller did it a lot better than I could explaining where to find data and how to understand it before applying it. Another class will be given in the fall. You can sign up for it then.

My point is whether you handle the social media campaign for your small biz or you hand it over to a “big” firm or local boutique social media manager (those are the ones I write blogs, posts and tweets for), it’s in your best interests to understand that the numbers by themselves don’t represent the picture of your business.

You may not have the time or skill to do A/B testing, or know the difference between impressions and likes, but taking a class or two at an educational presence such as the Enterprise Center which brings in top notch lecturers like Justin Miller is a way to understand and be able to work with the SMM to help your small business better engage with your target market community.

(And a personal P.S.to Abby Grant at the Enterprise Center, thanks for the excellent customer service in squeezing me into the class at the last minute!)

Small Biz Growth– With a Little Help from Friends in the Marketplace

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Small businesses in small towns across America are fighting for survival.

But, getting to know the people and small businesses of Wabash Indiana, winner of the Small Business Revolution’s Main Street $500,000 Makeover has been a heartwarming journey, filled with hope and promise when all players in the marketplace come together.

wabashcityFor this makeover, Amanda Brinkman, chief brand and communications officer at Deluxe, along with Shark Tank star Robert Herjavec, employed their marketing and business expertise to help six small businesses learn more about what it takes to compete in their local and regional markets.

What is additionally important is that you look at the website that accompanies this series. There is a breakdown of each store’s problems and solutions, complete with actionable advice that could be applied to your business. In other words: Free social media marketing advice!!!

The full details of the project are in my previous blog. Here are the eight episodes so you can binge watch. Do you see any similarities to you, your business, your neighborhood, or town? Learn from the Wabash journey; take from it what you can. Then make your story something worth sharing with others.

(Anthony M. Scialis is an experienced print & broadcast writer who coordinates blog, Twitter & Facebook social media content to create a focused & powerful customer engagement effort which will bridge the gap between the wants of your small business to grow and the needs of your customers to be satisfied. Follow https://twitter.com/amssvs)

Your Blog Intro Paragraph, Setting the Correct Hook

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Introductory paragraphs are fishing trips ripe for disaster; launch yourself using the wrong hooks and lures, and you’ll lose all the fish before you get to the end paragraph.

reelingAn early blog of mine covered this topic and I thought it was time to repeat it for those of you small business owners who are piloting your own blog along the internet waters.

Noted social media influencer Jeff Bullas had recently outlined several literary devices to enhance the enticement and engagement levels of a blog’s first paragraph. I, in turn, shared insights on three of them, based upon my own over 30 years of experience as a print & broadcast writer.

Why not start with a question?

  • I’ve found asking a question to be among the most intriguing openings. By posing a question right away, you drive readers to start thinking; you challenge them to come up with an answer, an answer that lies beneath the waves of paragraphs to come.

Just the facts ma’am

  • On the other hand, years of writing experience have led me to accept statistics and percentages as the most difficult hook, because if done improperly you turn off readers and they swim away. (Bullas dressed this up by suggesting you attribute the facts to a person, thus making the numbers come alive).

To “quote or not to quote”

  • I’ve used quotes as teaser openers in my blogs, articles and columns many times over the years. Find something catchy that your interviewee recounted or advised that relates to your topic in such a way to set the mood, while at the same time “giving away” the sense of what story you are about to tell.

Metaphor.

  • This is an additional option I would suggest; in fact I employed it to kick off this blog. It is a figure of speech in which a word or phrase is applied to an object or action to which it is not literally applicable.

This option, as do all the others mentioned, set the readers off into a thinking mode, anxious to read on.

And that is the goal of the first paragraph, isn’t it?

(Anthony M. Scialis is a social media strategist focusing on blogging & tweeting as a two-step customer service effort in bridging the gap between the wants of your small business to grow and the needs of your customers to be satisfied. Follow https://twitter.com/amssvs)